This past weekend, in my endless doom-scrolling, I stumbled across one of Olivia Moore’s amazing threads.
The most provocative part was when she posed the question: If you need an app to make friends, is that a negative signal?
The solution, in her words, “the long term winner here is likely to be… interest-graph social networks.” Furthermore, “platforms that give people an ‘excuse’ to gather, either IRL or digitally” are immensely powerful. Where friendship is a byproduct of usage but not the main or sole purpose of being on these platforms.
I agree that dual-purposed social networks and platforms are a wonderful solution, but, and I may be biased, I don’t think it’s the only solution.
As a former power user of networking or friend apps like Shapr and Lunchclub (yes, I used an app to make friends), I’ve made some great friends via both of those platforms. But at the same time, I was an early user for both. Both had yet to be widely adopted at the time.
For Lunchclub, I was using it at a time when everything was in-person, and you only had the option to meet people on Fridays at 2PM or 5PM at either Sightglass Coffee on 7th Street or Caffe Centro in South Park in SF. The latter unfortunately closed recently. And that was it. There were no other options. I had often joked with friends that as you were meeting your friend match that week at Sightglass, you would be sitting next to the person you would match with next week AND the person sitting five feet over would be who you matched with last week. It was a tight community, even if it was an unintentionally designed community. A group of hackers, early adopters, investors, and people just doing cool things.
Then, as Lunchclub pursued scale, quality declined. And as Olivia shares in her thread above, bad actors ruined the experience altogether. The same was true for Shapr. For Clubhouse. Just to name a few.
But dating apps nailed it. They’ve reached widespread adoption. Olivia postulates it’s because they offer data points and filters that you can’t find anywhere else. For instance, who’s single. She’s right. But there’s another reason. These apps promote interest in others. Or amplifying inherent motivation to be on said apps.
Let me elaborate.
Be interesting and interested
I’ve written about the above line before. Here. And here. And likely a few other places that’s escaping my memory at the time of writing this piece.
The thing is most platforms promote being interesting. The heavy profile customizations. The ability to share your own thoughts. Platforms that incentivize you to go from a consumer to a creator. A lot of it is about me. Look at me. Look at how cool I am. How cool my life is. The strive for perfection.
How can I ever be like the person I’m following? My life is nowhere near as awesome as her/his is. Most social platforms prop users up as a point of comparison.
All that to say, there are a lot of apps that help you be interesting, but not enough that help you be interested. The latter takes work. There’s a line that Mark Suster recently shared on a podcast, and I love it! Citing the late Zig Ziglar (which by the way, is an awesome name), Mark shared, “People don’t care how much you know until they know how much you care.”
I want to underscore that line one more time.
“People don’t care how much you know until they know how much you care.”
It’s why I love my buddy Rishi’s recent piece on how to build and maintain meaningful relationships.
In Rishi’s essay, he shares that there are three levels to doing your homework — each deeper than the last — and show that you care:
- Level 1 – The Basics: LinkedIn, Common Connections, Google, and Company Website
- Level 2 – Digging in: Social Media
- Level 3 – Going Deep: Podcasts, Writing, YouTube et. al
The purpose isn’t to be all-encompassing, but to show that you care for the human sitting across from you. It’s the intention that matters.
The late David Rockefeller built prolific Rolodexes to show that he cared. In fact, it’s cited that his handwritten notes on others stood five feet tall and accounted for 100,000 people. Alan Fleischmann once wrote in reference to David Rockefeller that, “If you were so fortunate to be a fly on the wall for any of his countless meetings and interactions, you would hear him inquire about the smallest details of his guest’s life, from a child’s ballet recital to a parent’s recent health concern. Rockefeller’s interactions were said to be ‘transformational, never transactional.'”
And it’s also the small things that matter.
In closing
The reason why I think Lunchclub was so popular in the beginning is in two parts:
- The platform reduced the friction — the back-and-forths — of scheduling. They gave you two times, and you either made it or you didn’t.
- The platform’s early users were innately curious individuals. When I was invited on the platform, my friend pitched it as, “I’ve learned so much from the people I met.” And my friend was and is already one of the foremost subject-matter experts in her field. The same was true when I began using the platform. People spent more time asking questions than talking about themselves. In fact, in many conversations, it’d be a battle of who can delay talking about themselves more than the other.
People were simply interested. There was no agenda. And no agenda was the best agenda. No one was trying to peddle anything to you. No one was trying to ask you for money or intros. People were the ends in and of themselves, and not a means to an end.
All in all, while there are incredible platforms that help you build friendships through interest and hobby alignment, I do believe there is room for a friend app for the curious. Or at least to help you be a really good friend.
So if you’re building something there, ring me up. That said, no matter how great technology is, with AI and all, every great relationship still needs that human touch. AI and platforms and apps might be able to get you 90% of the way there. But if you don’t complete that last 10% trek, 90% is still incomplete. For those of you reading who are American football fans, running the ball 90 yards from one endzone is still an incomplete. It’s still not a touchdown. You need to run the full 100.
If there’s anything to take away from this blogpost, it’s to be both interesting AND interested. Emphasis on the latter.
And in case you’re curious as to how I approach caring, these might be helpful starting points:
- The psychology of curiosity and how I leverage them in my social experiments
- My favorite questions from others in my social experiments — great icebreaker questions, by the way
- Psychological safety in communities
- What I learned from hosting vulnerability circles
- My playbook for hosting fireside chats
Photo by Lukas Rychvalsky on Unsplash
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